Explain and recognize the importance of quality management systems as a differentiating element of an organization.
Identify the principles of quality management.
Identify potential adaptation needs of quality issues specific to the sector of quality.
Concept and historical evolution
Function quality, quality control, quality assurance, quality management
The organization's strategy and competitiveness
The Portuguese Quality System
Normalization – rules of national, european and international level
Metrology - the accuracy of the measurements
Qualification - accreditation and certification
Relationship between quality management systems and models of excellence
Transversal aspects to quality management systems
Quality management principles
Requirements for quality management systems and product requirements
Development and implementation of a quality management system