Recognize and produce oral and written messages in spanish related to the professional activity, in particular, in terms of reception and customer support.
Specific vocabulary to the reception and customer support in spanish
Tourist routes proposals of the region and other tourist regions
Travel marking procedures, tours, sightseeing in travel agencies
Organization procedures or order of cultural visits or tourist activities for individuals or groups
Ticket purchasing procedures or travel marking on airlines, trains, buses
Procedures of car rental, boats, helicopters
Means and procedures for obtaining information for self-preparation and customer support