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English - administrative communication
UFCD CODE:0658 WORKLOAD:50 NUMBER OF ACTIONS TO BE HELD:01
LEVEL:LEVEL 4 PRICE:€200
START DATE FORECAST:2016-09-01 STATE:COMPLETED
OBJECTIVES:

Apply the principles of understanding and speaking and writing in English.

Draft document of administrative character document in English.

Apply the vocabulary of assistance in English.

CONTENTS:

Written communication in English

Translation and retroversion

Administrative documentation

Telephone communication

Caller identification

Establish dialogue

Call vocabulary

Greeting / Presentation

Establish dialogue

Simulation of different situations call

Organizational structure of the company

Positions

Functions

Departments