UFCD CODE:0658
WORKLOAD:50
NUMBER OF ACTIONS TO BE HELD:01
LEVEL:LEVEL 4
PRICE:€200
START DATE FORECAST:2016-09-01
STATE:COMPLETED
OBJECTIVES:
Apply the principles of understanding and speaking and writing in English.
Draft document of administrative character document in English.
Apply the vocabulary of assistance in English.
CONTENTS:
Written communication in English
Translation and retroversion
Administrative documentation
Telephone communication
Caller identification
Establish dialogue
Call vocabulary
Greeting / Presentation
Establish dialogue
Simulation of different situations call
Organizational structure of the company
Positions
Functions
Departments
